IP Office VoiceMail Pro
Overview and Details
Messaging applications are vital for businesses that want to ensure that every call is answered, even after hours or when everyone is busy, and that messages are properly and efficiently managed. IP Office offers several messaging applications-VoiceMail Lite, Embedded VoiceMail and VoiceMail Pro-supporting features such as automated attendant, VoiceMail, unified voice and e-mail, and networked messaging.
All IP Office systems have been specifically designed to give a business a competitive edge by providing a total communications system. To this end a Voicemail application is provided as standard on all IP Office systems.
Three voicemail applications are available to suit the needs of small and medium sized business:
1. Embedded VoiceMail
2. VoiceMail Lite
3. VoiceMail Pro (Standalone, networked, centralized, and integrated messaging options)
Where a customer prefers to save space with an all-in-one-box solution or where a PC cannot be designated as a voicemail server then Embedded Voicemail is the preferred option. It can be used with Avaya supplied memory cards on the IP Office - Small Office Edition and the IP406V2. On the Small Office Edition it uses voice compression channels.
VoiceMail Lite is the standard PC-based voicemail application provided with all IP Office platforms. VoiceMail Pro, also PC-based, builds on the features and facilities offered by VoiceMail Lite and can be tailored to meet the individual needs of a business by adding applications such as auto-attendant, call recording and advanced Call Queuing.
Both VoiceMail Lite and VoiceMail Pro applications can reside on a Windows 2000, 2003 or XP Professional PC. Communication between IP Office and this 'Voicemail server' is via IP over a LAN connection. No specific hardware is required - not even a PC sound card.
VoiceMail Pro forms the key building block for a number of enhanced messaging options.
a. Networked Messaging
Where organizations are operating different voicemail systems across a number of sites, Networked Messaging can provide integrated operation between the systems so that messages can be passed between systems and delivered to the user's mail box seamlessly.
b. Centralized Voicemail/messaging.
VoiceMail Pro can be used to provide voicemail services for remote IP Office systems connected to a central IP Office system via Small Community Networking. Where IP Office is deployed in remote locations connected back to a central MultiVantage/ Avaya Communication Manager, voicemail services can be provided to IP Office users via Intuity Audix or Modular Messaging in place of VoiceMail Pro.
c. Integrated Messaging Pro
Integrated Messaging Pro allows increased productivity through easier management and prioritization of email and voicemail messages through one Inbox. This optional application integrates IP Office VoiceMail Pro and Microsoft Exchange email systems.