IP Office Compact Contact Center
Overview and Details
Avaya IP Office, equipped to support the Compact Contact Center application, is Avaya's leading customer service platform for small and medium businesses. CCC is a highly modular solution designed for companies that need a sophisticated solution to their customer service needs.
The Compact Contact Center is designed to provide a tightly integrated real time and historic reporting package and wallboard support for IP Office. CCC has been designed to allow customers to manage their contact center more effectively and improve the service they provide to their customers.
The product consists of a set of integrated modules, sharing a common database with IP Office. The benefit of this approach is that there is a single point of configuration, therefore the system is far easier to use and update than traditional call center management tools. The initialization of the multimedia component is designed around a common Microsoft WindowsT IIS server environment.
CCC is uniquely designed for those small and growing companies who want to meet the challenge of great customer service head on, while at the same time producing a manageable ROI back into the business. Giving small businesses the responsiveness to customer needs that was only previously available to large enterprises is what the CCC does best, whether you have an informal or formal contact center.