Overview and Details
Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on Avaya latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with a choice of solutions to meet business efficiency and customer service requirements.
Avaya IP Office can easily scale up to 360 endpoints with more than 200 analog and digital trunks (up to 96 trunks; 192 analog trunks) giving small and medium size businesses room to grow.
The IP Office platform comprises 3 models: IP Office - Small Office Edition; IP406; and IP412. The IP406 and IP412 platforms can have expansion modules added to them to match the requirements of a growing business. The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of home offices and very small business. In a single unit it provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband access, a wireless access point, and VPN tunneling. VCM compression is included as standard to support IP extensions or provide IP trunks back to a head office. The IP Office - Small Office Edition supports a maximum of 28 extensions; the IP406 supports a maximum of 190 extensions; the IP412 supports a maximum of 360 extensions.
- IP Office - Small Office Edition
The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of very small businesses and home offices. In a single unit, it can provide a PABX with Auto Attendant and Voicemail, Broadband Access, Wireless Access Point (WiFi) and VPN tunneling. Voice Compression is included as standard to support IP Extensions or provide IP Trunks back to a head office. The IP Office - Small Office Edition is available in the following configurations:-
- 4 Analog trunks, 4 analog extensions, 8 digital stations and 3 VoIP resources
- 4 Analog trunks, 4 analog extensions, 8 digital stations and 16 VoIP resources.
Supports 6 Expansion Modules providing a combination of up to 190 analog and digital extensions, with capacity for 8 analog trunks or 3 digital trunks (72 T1/PRI channels and 90 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module. Features include 30 optional voice compression channels and 8 port Layer 2 switch.
- IP412 Office
Supports 12 Expansion Modules providing a combination of up to 360 analog and digital extensions, with capacity for 8 analog trunks or 4 digital trunk (96 T1/PRI channels or 120 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module. Features include 60 optional voice compression channels and 2 independently Switched LAN ports.
All IP Office models support common software, telephones, and applications.
Avaya IP Office delivers full voice functionality with a comprehensive set of features. The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity.
When acting as an IP telephony server, IP Office supports cost effective standards-based IP telephony (H323), quality of service (QoS) through DiffServ (for routing), 802.1p (when used in conjunction with an Extreme NetworksT local area network [LAN] switch), and remote locations connected via Point to Point or Frame Relay. Voice calls can be allocated dynamically and can -bump- a multi-channel data transmission from one of its channels as needed to help ensure priority voice calls get through.
Multiple Avaya IP Office systems can be linked together using a standard data network, providing limited rich transparency and advanced applications such as centralized voice mail and call center. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security. The system supports the QSIG protocol for improved networking and interoperability to different telephone systems.
Avaya IP Office is complementary to Avaya switch technology and VPNet® solutions, giving businesses the ability to grow into converged networks.
The basic system includes a 4-port voice messaging solution and the ability for users to manage their phone calls through a simple GUI. Additional applications, such as integrated messaging, web-enabled conferencing, and customer service (call center) can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptions/operators can take advantage of the SoftConsole application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.
Avaya IP Office allows users access from desktop computers, laptop PCs, with individual firewall security and access control.
Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control is available for selected features for ease of use.
Complete list of phones supported by IP Office:
2010, 2030, 2050, 20CC, 20DS (supported with Release 3.0DT)
2402, 2410, 2420
4406, 4412, 4424
5402, 5410, 5420
6408, 6416, 6424
4601, 4602, 4602SW, 4610, 4610sw, 4620 , 4620sw, 4621sw
5601, 5602, 5602SW, 5610, 5620
Avaya IP Office is designed in US and UK and manufactured in EU (Ireland).