one-X Mobile Edition
OVERVIEW AND DETAILS
Avaya one-X Mobile Edition is a family of client software for leading mobile smartphone platforms that transforms a user's mobile phone into their office deskphone. Avaya one-X Mobile Edition allows mobile employees to easily access powerful features of Avaya Communication Manager IP telephony software such as multi-party conference calling, call transfer, call coverage, abbreviated dialing and more. This ability to integrate mobile devices into business operations provides opportunities to greatly improve employee productivity while controlling communications costs. Avaya one-X Mobile Edition has been implemented intially on the S60 platform, the world's leading smartphone platform.
Avaya one-X Mobile Edition is a software client that enables easy access to the features of Avaya Communication Manager while the user is mobile. Its initial implementation is for Symbian OS-based mobile devices using the S60 platform. It works in conjunction with the Extension to Cellular feature of Avaya Communication Manager.
Avaya one-X Mobile Edition becomes the "business mode" of operation for the mobile device. When one-X Mobile Edition is active, calls made from the mobile device appear as if they were made from the employee's desktop business phone. Conversely, calls made to the employee's business phone number can be answered from the mobile device. A full suite of business telephone features such as transfer, conference, call coverage, extension dialing, and others are available to the mobile device user. The mobile employee has only one business phone number to manage, one voice mailbox to check, and one-X Mobile Edition can be turned on and turned off as needed.
Avaya one-X Mobile Edition uses a familiar Graphical User Interface to provide easy access to powerful, productivity-enhancing business phone features. The combination of access to these features plus always-available accessibility greatly increases mobile employee productivity.
IT Managers also benefit from the deployment of Avaya one-X Mobile Edition. In particular, mobile phones can be better integrated into business operations in that becauses the mobile device is now an extension of the business phone system, mobile calls can be recorded if required and tracked through call detail records for bill back or other purposes.
Avaya one-X Mobile Edition also helps businesses maintain better control over their assets by providing a way for business numbers to remain with the enterprise upon employee termination or resignation. Employees don't need to give their mobile phone number as their primary contact; they can give their business number only. Another financial advantage of one-X Mobile Edition is that operator charges can be reduced for multinational firms by leveraging the corporate intranet for international mobile to mobile calling.